Legal & Compliance
Grievance Redressal / Escalation Matrix
In case of any complaint or query, please refer to the escalation matrix below.
Escalation Matrix
| Designation | Contact Person | Address | Contact No. | Working hours | |
|---|---|---|---|---|---|
| Customer Care | Krijuna Support Desk | 8001 8th Floor World Trade Center, Near Udhna Darwaja Ring Road, Surat | +91 7600003109 | info@krijuna.com | 10:00 AM to 7:00 PM |
| Head of Customer Care | Hemant Bajaj | 8001 8th Floor World Trade Center, Near Udhna Darwaja Ring Road, Surat | +91 7600003109 | hemant@krijuna.com | 10:00 AM to 7:00 PM |
| Compliance Officer | Hemant Bajaj | 8001 8th Floor World Trade Center, Near Udhna Darwaja Ring Road, Surat | +91 7600003109 | grievance@krijuna.com | 10:00 AM to 7:00 PM |
| CEO / Proprietor | Hemant Bajaj | 8001 8th Floor World Trade Center, Near Udhna Darwaja Ring Road, Surat | +91 7600003109 | hemant@krijuna.com | 10:00 AM to 7:00 PM |
| Principal Officer | Hemant Bajaj | 8001 8th Floor World Trade Center, Near Udhna Darwaja Ring Road, Surat | +91 7600003109 | hemant@krijuna.com | 10:00 AM to 7:00 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.